Warranty conditions:

Chain of electrical goods stores "Omega" LLC /trade mark "Megatechnica"/ Thank you for your choice!

This warranty card is issued in accordance with the provisions of the Law of Georgia "On Consumer Rights", which declares your rights as a consumer.

"Megatechnica" confirms that the item you purchased is technically correct.

When purchasing an item in a trading facility, please check the visual condition of the selected item in the presence of a "Megatechnica" representative. If a visual defect is found, the item will be replaced with the same product, if the replacement with the same product is impossible due to out of stock, the Company will offer you an item with the same or similar function, quality and price.

You must follow the rules of operation developed by the manufacturer of the item in accordance with the attached instructions.

Note that upon delivery of the item, the risk of its accidental loss (destruction), spoilage or damage is transferred to you, even if it is sent by the carrier on your behalf. The aforementioned risks shall pass to you upon delivery of the item to the carrier.

The present warranty conditions come into force from the moment of sale of the item and are valid for 2 (two) years. The warranty card is valid throughout Georgia

Repair and replacement of an item with a manufacturing defect

• Taking into account the nature of the item, dimensions and the essence of the problem stated by the user related to the item, when communicating with the service center, the user will be offered to bring the item to the relevant service center at his own expense or to call a specialist of the service center at his own expense to check the item on site. The addresses and contact telephone numbers of the service centers are:

Z. Paliashvili Str. 66 577135055

• An exception to the mentioned rule is the visit of a service center specialist to check the item on site in Tbilisi, Rustavi, Kutaisi and Batumi, as well as bringing the item to the corresponding service center for checking, which is free of charge. However, if, based on the specialist's report, the item does not have any manufacturing defects, the user is obliged to pay the expenses incurred by the company for the visit (service) of the specialist and the delivery of the item to the relevant service center for inspection, within 7 (seven) days after the said report is issued.
• In the event of a customer's complaint about the factory defects of large items (refrigerator, washing machine, gas cooktop, gas stove, gas heater, air conditioner, dishwasher), an on-site inspection of the item will be carried out by a specialist.
• If during the inspection of the item it is found that the item does not have a factory defect and/or it is not subject to warranty service, the company will not bear any costs (including transportation) and all additional costs (transportation and others) will be paid by the customer. The same rule applies in case of calling the service center specialist to the address of the location of the item.
• For the transportation of the item to the service center by the user, a shipping company or an individual with an adequate (taking into account the prices on the shipping market) tariff should be selected.
• The visit of the service center specialist to check the item on site will be carried out within 7 (seven) working days after his call, and his service fee is at least 30 (thirty) and at most 50 (fifty) GEL..
• During the warranty period, repair of any manufacturing defect and warranty service are free of charge, including the cost of service, repair and spare parts.
• According to the rules established by the manufacturer of the item, the repair/repair period is defined as 45 (forty-five) working days from the submission of the item to be repaired to the authorized service center.
• In the event that the repair of the item is impossible due to its nature or requires a disproportionate or inappropriately high cost, it will be replaced with a new item based on the relevant report of the authorized service center specialist, the deadline for which is 5 (five) working days, within 5 (five) calendar days after the said report is issued.
• The item is exchanged for the same or higher value (with the customer covering the price difference) with the same item available on sale at the time of replacement, and if the same item cannot be replaced due to its stock being exhausted, with another item of the same or higher value (with the customer covering the price difference).
• The value of the item when changing is determined by the value at the time of purchase. When exchanging an item, when the exchange item is out of stock, the cost is determined by the lower of the price paid at the time of purchase and the price of the item being exchanged.
• Exchange of the item is allowed only with its completeness and it is necessary to keep its accessories and box undamaged and present it to the company during the warranty period.
• The user has the right to request a price reduction of the item with a factory complaint or to return the purchased item in the presence of one of the following conditions:
• due to the nature of the purchased item, its repair and replacement is impossible or requires disproportionately or disproportionately large expenses;
• If the item could not be repaired or replaced within 45 (forty-five) working days after delivery by the user to the relevant service center;
• In the event that a claim on the factory defect of the item was made within 5 days from the purchase of the item, which was subsequently confirmed based on the conclusion of the relevant service center specialist, the company will replace the item with a new item or return the amount paid to the customer in exchange for the return of the defective item.

Price reduction or refund of an item with a manufacturing defect

You have the right to request a reduction in the price of the item or to return the purchased item in the presence of one of the following conditions:

• due to the nature of the purchased item, its repair and replacement is impossible or requires disproportionately or disproportionately large expenses;
• If the item could not be repaired or replaced within 45 (forty-five) business days after your delivery to the relevant service center;

The warranty obligation will not be fulfilled in one of the following cases:

• The warranty card is not presented/lost;
• in the absence of the seal of the company's trading facility (store) on the warranty card;
• If the serial number on the warranty card is corrected;
• The serial number/IME code is not readable in the warranty card or on the product body;
• if the data in the warranty card is changed, deleted or modified;
• Item box is lost or damaged;
• the seal is damaged or loose;
• if the warranty period has expired;

Warranty service is not subject to:

• any visual defect or mechanical damage;
• damage due to improper operation and violation of storage rules;
• The damage is caused by a malfunction of the electronic network (voltage change, high voltage), dampness of the mechanism, corrosion, exposure to inappropriately high or low temperatures.
• The item is disassembled (opened) as a result of arbitrary repair;
• the damage was caused by the unqualified performance of repair and/or installation works carried out by an incompetent person (without the master of the service center);
• Defects caused by arbitrary changes in the construction of the item;
• The item was damaged during commercial use;
• The item was damaged due to its inappropriate (non-domestic) use;
• The item (in case of PC/Laptop) has been damaged by a computer virus or an inappropriate file;

Warranty does not apply to electrical accessories (including):

• plug adapter;
• remote controls (for all types of products);
• antennas, cables (televisions, muscle centers);
• Filters, hoses, cloth bags (air conditioner, washing machine, vacuum cleaner).
• software;
• power supply unit of the system unit;
• electrical element;
• memory card;
• adapter;
• charging device;
• phone screen protector;
• phone case;
• laptop bags;

Essential recommendation:

• It is not recommended to place the item in water/liquid. Strictly following the requirements of the company that manufactures the item will prevent water/liquid from getting into it. In case of water/liquid getting into the item, the company has no warranty obligations.
• After installing any type of natural gas appliance, call the relevant service specialist of the gas supply company and make sure that there is no danger to life and health.
• It is recommended that all types of electrical equipment be grounded and use a surge protector. The company has no warranty obligations in case of damage to the item due to non-compliance with the mentioned condition.

Details of the company: "Omega" LLC /trade mark "Megatechnika"/; Registered in accordance with the legislation of Georgia, identification code: 211334830. Actual (administrative office) address: Tsereteli #140, Tbilisi; Legal address: Tbilisi, Gamsakhurdia #11; e-mail: info@megatechica.ge; tel. 2 350515.